Frequently Asked Questions:
- About DebSpace.com
- WebHosting Questions
- Changes and Content
On Your Site Designed by Me
- Email and Web Address
- Billing Questions
- Limits on Web Sites
that You Design
Q=Where are you located?
A=Currently I am physically located in Northeast Iowa
but, thanks to the internet, I can take care of an account from almost
anywhere in the world.
Q=Do you have a "bricks and
mortar" business site that I can visit locally?
A=No, currently I do all my business online and from my home.
As this grows, I may build a separate home office when the need arises,
but for now I love working from home.
Q=Why do you not show your last name or address
or phone on this site?
A=I am very willing to provide that information at your request
privately, but we are adoptive parents again and have been requested by
the adoption agencies to not disclose our last name anywhere publicly as
to not be identifiable for a closed adoption.
Q=How much does it cost?
A=Click HERE for that answer. With plans
starting at just $2.95 per month! All
Hosting plans are listed in detail there.
Q=What do you allow for content on my site?
A=See our Terms of Service. There are
certain things you must agree to before subscribing to our service.
Q=Can I have POP3 email with my hosting package?
A=Yes, both the hosting packing as well as the Design package offer
POP3 email, but with the Hosting package it's included in the price
where as in the Design package it's an add on.
Q=Can I register my domain through you as well or do I go outside
DebSpace.com for that?
A=Yes! We can register your domain for you and can also move
your domain for you if you would like that. The cost is $15 per
year and that includes so many tools it's hard to believe.
Email me or use the Contact Me page if
you'd like more information about that.
Q=How soon will my site be up
and live, and can I make changes?
A=Part of that depends on how much detail you want and how many pages it
entails. Once you have decided on the content I can give you a better
Idea. It usually takes me two to three days to put everything together
and it takes that long to get your domain live sometimes. I have no
control over that part. It's the registrar. As for making changes, you
get me the info as soon as you want a change and I'll see to it
personally that the changes are made and published ASAP. I'll be able to
give you an expected date of publish when I receive your changes.
My goal is to have a "less than 48 hour" turn around from the time I
receive your request until it's updated and live online. If it
needs to be faster then I will do my best to work with YOUR time frame.
Q=What happens if something on the website
needs updating or corrected?
A=You can contact me via the contact page, the feedback page,
email directly, regular US Postal Service, fax, or by phone at any time. I
will provide you with my full name, address, and phone upon your first
billing. It's on all my invoices.
Q=Can I do my own updates to my web space?
A=Not at this time on the sites that I develop. I may look into that further but to be honest,
that's the service I'm looking to provide. (If you know how and want to
do your own updates I don't see that you need my services. You should
instead look into Web Hosting.) It also makes
it harder to detect where the problem lies if there is one, when I
didn't do the updates or watch them being done.
Q=Can you keep a catalog of my
current products up to date?
A=Yes, see above questions about updates. It is my goal to have any and
all updates finished and published on the web with a "less than 48" hour
turn around. If you need it expedited faster than that be sure to let me
know. I currently am working from home and have set aside some spare
hours each and every day for updates only. It is my intent to process
all updates upon receipt. Depending on the details of the update, it
should be published the same day.
Q=Can you assist me in setting up a merchant
A=Yes, and working
together to set up exactly what you want. It also may include a fee from
the Merchant account holder, but I have no control over that and you
would be responsible for their direct billed charges to you or your
Q=Do you have limits to size of a web presence
or web page?
A=Not currently. Check the design page for pricing.
Q=I see that your personal web spaces have
photographs in them. Can you publish Photographs on a business site?
A=Yes. Anything that can be put on a personal site can be put on a
business site and visa versa. If it's not too far to travel from
my area, I'm even willing to come to you and take your photos to
publish. If it's a longer distance, I'm still willing, but we'd
have to discuss the terms of that idea.
Q=Do you use forms, java
scripts, multimedia and other technical coding in your web design?
A=Yes..... but remember that the more content you want the longer it may
take go to live. It may add an additional day to the setup to get all
scripts working and appearing the way you want it to exactly.
Q=What about email?
A=I can explain this further, but essentially you have almost
unlimited (at least up to 50) email addresses available for forwarding.
For it to work you must have your own email account already active
(which I can set up for you as well) and then I forward all your
email to that address automatically from the domain server. That's the
easiest option. There are web mail options and pop mail options as well.
We can discuss this further as your site progresses.
Q=Do you offer POP3 Email Accounts?
A=As a matter of fact, yes we do. It's available in both theHosting Plans as well as theWebDesign Plans. Depending on what you
need we have it covered.
Q=Do you have any email features like email
forwarding or auto response?
A=Yes, both, see above. These two options are included in the
price as well!
Q=What about my web address, can it be .com,
.org, .net, or anything else that is available?
A=Yes pretty much. The only limit is that it has to be available for
purchase. During the setup process I will get a list of several
from you as well as do a complete search for you of what's available in
the list that you'd be interested in. And you'll know what your domain
will be called before it's ever registered and purchased.
Q=Can I change my domain name later if I
don't like it?
A=It's possible, but once it's registered and paid for, the
registrar has a "no refund" policy. What that means is that you'd have
to purchase and register a new name for another year's term at the cost
to you of $15.00, and annual renewal fees would only have to be paid on
the name you decided to keep and the other one would be allowed to
expire if you so choose.
Q=What if I don't want
everything you offer or what if I want more?
A=You need to contact me via the
Contact Me page (see button on
left) and let me know what you want exactly or what you had in mind.
I'll put together something for your viewing and give you a link on the
web to see it before you make your final decision.
Q=Do you require long term
A=Not at all. The longest you'll be required to pay for is three months
for Web Design and all but the two smallestHosting plans can be billed Monthly.
My design billing is quarterly. You may however, send in payments to cover
semiannual or annual payments.
Q=Do you have different
packages and prices?
A=Yes. And if you don't see what you want in the Design
or Hosting packages, email me from the Contact
Me page and let me know what you'd like to see. I'll be glad
to give you a quote.
Q=What do I get for my money?
A=See The Links about Web Hosting
and Design. It's all detailed there.
Q=How do you bill?
A=All charges are accrued monthly but are billed quarterly
for Web Design, and Hosting fees are monthly, quarterly, or annually.
Q=How do I pay you?
A=I accept personal or business
check, cashier's check, money order, Debit Card, Credit Card, andPaypal Payments currently.
Q=Do you limit or filter the content on my
A=Right now I have no limit to size (based on what you purchase), but the limits/filters I set are in
relationship to content in that I will not manage any website that
includes the following: Content that is sexually
vulgar/obscene/violent, Violent content or language, racially or
ethnically offensive, exploits a minor (any person under the age of 18),
Using content that infringes anyone's intellectual property rights,
including but not limited to any copyright, trademark, and rights of
publicity, rights of privacy, or other proprietary rights, Using
material that defames abuses or threatens physical harm to others or
oneself, Using content in violation of law, regulations or other legal
proceedings including, without limitation, material that solicits or
promotes goods, services or activities that are prohibited by law,
Q=Is there a limit to size of my site whether you design it or
A=For sites I design, you'll be billed according to the number of
pages you wish to be included. For sites that I host, and DO NOT
design, you are billed according to a schedule outlined in theHosting page.
Q=Can I have more than one web site?
A=For sites I design or for sites that are subscribed to the hosting
plan, you can have as many as you are willing to pay for according to
their payment schedule. For Hosting plans, you can have as many as your
space allows, including sub domains. You can even have more than
one domain name linked or pointing to the same index page!